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At the moment, The Spanish Plaza ships within Germany. We are gradually expanding to additional European countries as we continue to grow and improve our delivery experience.

If you are located outside Germany and would like to place an order, feel free to contact us — we would be happy to hear from you.

Orders are usually prepared within 24–48 hours. Once shipped, delivery typically takes around 2–3 business days within Germany.

You will receive tracking information as soon as your order leaves our warehouse.

Shipping within Germany costs €14.99 for orders under €80 and €9.99 for orders above €80.

We carefully package every order to ensure your Spanish gourmet products arrive in excellent condition.

Once your order has been shipped, you will receive a confirmation email with tracking information so you can follow your delivery every step of the way.

If your order is taking longer than expected, we recommend first checking the tracking information included in your shipping confirmation email. If you need any further assistance, please don't hesitate to contact The Spanish Plaza support team. We'll be happy to look into your shipment and keep you updated.

If you need to cancel or make changes to your order, please contact The Spanish Plaza support team as soon as possible.

We'll do our best to accommodate your request if your order has not yet been prepared or shipped. Once an order has been dispatched, we're unable to guarantee that changes or cancellations can be made.

At The Spanish Plaza, we want you to be completely satisfied with your order. If you experience any issues with your purchase, please contact our support team as soon as possible and we'll do our best to find a suitable solution.

Due to the nature of our gourmet food products, some items may not be eligible for return. For full details, please refer to our Returns Policy.

We take great care in packaging every order. If your package arrives damaged, please contact us within 48 hours of delivery and include photos of the package and affected items so we can assist you as quickly as possible.

We take great care when preparing every order, but if you notice that an item is missing, please contact The Spanish Plaza support team as soon as possible.

We'll review your order and work quickly to resolve the issue, whether that means sending the missing item or finding another suitable solution.

If you receive an item that doesn't match your order, please contact The Spanish Plaza support team as soon as possible.

We'll review the issue and work with you to arrange the most appropriate solution as quickly as possible.

Once your refund has been approved, we'll process it as quickly as possible. Depending on your payment method and financial institution, it may take a few business days for the refunded amount to appear in your account.

If you have any questions about the status of your refund, please don't hesitate to contact The Spanish Plaza support team.

Yes. Every product at The Spanish Plaza is carefully selected to bring you the authentic flavours of Spain. We source our products from trusted producers and well-established brands that share our commitment to quality, tradition, and craftsmanship.

We believe great food starts with great producers. That's why we carefully curate our collection, choosing products that reflect Spain's rich culinary heritage, exceptional quality, and authentic flavours. Every item is selected with the same care we'd use for our own table.

Ingredient lists and allergen information are available on each product page. If you have any questions or need additional information before placing your order, please don't hesitate to contact us.

Storage recommendations may vary depending on the product. We recommend following the instructions provided on the packaging and the product page to help preserve quality and flavour. If you need further advice, our team will be happy to assist you.

We accept the following secure payment methods:

• Visa
• Mastercard
• American Express
• Maestro
• Apple Pay
• Google Pay
• Shop Pay

All payments are processed securely through Shopify's encrypted payment system to help protect your personal and payment information.

Yes. All prices displayed on The Spanish Plaza website are inclusive of the applicable VAT, unless otherwise stated. Shipping costs, where applicable, are calculated separately and displayed during checkout before you complete your purchase.

Yes. Once your order has been successfully placed, you'll receive a confirmation email with a summary of your purchase.

We'll also send you a shipping confirmation email, including tracking information, as soon as your order has been dispatched.

Yes. An invoice will be provided with every order.

Yes. We're always looking to expand our selection with carefully chosen Spanish gourmet products. Be sure to check back regularly to discover new arrivals and seasonal favourites.

The best way to stay informed is by subscribing to our newsletter and following The Spanish Plaza on Instagram. You'll be the first to hear about new product arrivals, exclusive offers, seasonal favourites, and a taste of Spanish food culture.

Absolutely! We love hearing from our customers. If there's a Spanish product or brand you'd like us to stock, we'd be delighted to hear your suggestions. While we can't guarantee every request, we'll always consider your feedback as we continue to grow our selection.

At the moment, The Spanish Plaza is an online store, allowing us to bring authentic Spanish gourmet products directly to your doorstep. We currently deliver within Germany and look forward to expanding to more European countries in the future.